1 reviews | Active since Dec 2016
False Advertising
<p>I have taken out a Samsung Galaxy J5 with FNB in November 2016.</p> <p>Before doing the application i called the customer service and confirmed the special on the phone. I was asked to do the application and once I receive the device to contact FNB to port my number etc. I did an online application. The following was advertised:</p> <p>Samsung Galaxy J5 Smartphone</p> <p>50 minutes voice and 100MB data x 24 months</p> <p>Plus 500MB data FREE for 24 months</p> <p>FREE WHATSAPP</p> <p>R179.00 pm</p> <p> </p> <p>Received the device and ported my cell number to FNB. Received 50 minutes and 100MB data BUT no free 500MB data and whatsapp is being charged for????</p> <p>Their call center in unaware of this deal which is now no longer on their website. Trying to get this resolved since 6 December 2016 and being pushed from pillar to post. Apparently managers at their call center only start work at 10AM. </p> <p> </p> <p>*********** customer service agents who provides incorrect information and does not even know their own email addresses in order for me to escalate this query. </p> <p> </p> <p>FNB PLEASE SORT THIS OUT ASAP AS I AM A LONG STANDING CLIENT OF FNB. I WANT THE FREE 500MB DATA YOU ADVERTISED AS WELL AS THE FREE WATSAPP. IF NOT PLEASE TAKE MY DEVICE BACK AND REFUND PAYMENTS THAT HAVE BEEN MADE FOR THE DEVICE. PORT ME BACK TO MY OLD SERVICE PROVIDER.</p> <p> </p> <p>Regards</p> <p>Dhesan Naicker</p> <p> ********** 973</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I was told 48 hours to resolve. Still no feedback. I have had to purchase data to keep my social networks runnning. Really dissappointing.
I was told 48 hours to resolve. Still no feedback. I have had to purchase data to keep my social networks runnning. Really dissappointing.
Not sure how else to explain this to FNB. Please go back to your internet advertising in November.
Advertised was the device with 50 mins + 100 MB data. Also a yellow icon was attached to the add advertising free 500MB data??????????????? Now you send me an email showing i accepted the contract without the free data attached to it. The fact that i clicked on the device with the special, i thought because it was free it did not include the free data on the contract.
Not sure how else to explain this to FNB. Please go back to your internet advertising in November.
Advertised was the device with 50 mins + 100 MB data. Also a yellow icon was attached to the add advertising free 500MB data??????????????? Now you send me an email showing i accepted the contract without the free data attached to it. The fact that i clicked on the device with the special, i thought because it was free it did not include the free data on the contract.