BC
Bianca C

1 reviews | Active since Jan 2010

05 Feb 2016, 13:42

False Advertising

I understand if you have no stock of an item, but then don't advertise it.<br> I went online and I am interested in getting the Lenovo i3G5070 for R299.00 a month with laptop bag & mouse. I clicked on the \GET IT NOW!\" button, but got told there was a discrepancy with my application & that I should phone them. I did. I am approved to get the device, but, they ONLY have MAC pc's in stock. ONLY APPLE PRODUCTS. Nothing else they could offer me. When I asked if they'd be getting more stock, i got told that they're not sure ill have to call back pretty much every week to find out.<br> Now again, i understand if you have no stock...but to me, this is false advertising. I have been a loyal FNB customer for 12 years. Your brochure states:<br> Unless we state a specific limitation, FNB will attempt to have sufficient advertised stock available to meet<br> consumers' anticipated demands. Should our customer demand exceed our available stock, we will attempt<br> to obtain additional stock, or we may offer you a reasonable alternative.<br> <br> I would have expected a little more effort from you guys, to \"obtain additional stock\". I will now have to take my business elsewhere & will consider changing banks."

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2016, 14:19
Official
Hello LadyB,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 863597 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)