CM
Cinga M
1 reviews | Active since May 2015
30 Dec 2015, 08:06
False advertising
On 7 Dec live on Capricorn FM I won the FNB Smart Competition. On the 11th I received a sms stating the prize will be deposited on the 18th, subsequently I received another sms saying I can withdraw the prize from my account but no deposit was made. I tried following up but receive more automated responses than the prize. The slogan 'How can we help you?' is failing dismally.
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Dec 2015, 08:28Hello dasesade,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839379.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839379.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Dec 2015, 08:28
Official
Hello dasesade,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839379.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839379.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)