False advertising

Fnb advertises that new or replacement card orders are fulfilled within 3 to 5 working days. They apparently do not count the day you place the order nor the Saturday they are working. I am unable to fulfil online payments without my cheque card due to the delay and lapse of turnaround period. Fnb denies the turn around period has lapsed and can only deliver my card next week and have no recommendations or contingency plan for those customers who require their card to make purchases. I will be moving bank due to repeated delays and inefficiency in handling my account.