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nauh N

1 reviews | Active since Aug 2016

10 Jun 2017, 09:43

FALSE AD CLAIMS .... USE THE F****** APP FOR DEBT ORDER REVERSALS.....THEY CAN'T DO WHAT THEY CLAIM THEY CAN DO ..."HOW CAN WE HELP "

<p>SO FNB AD CAMPAIGNS CLAIM THAT YOU NEVER HAVE TO GO INTO A BRANCH TO REVERSE DEBIT ORDERS OR HAVE TO CALL THE CALL CENTER BECAUSE YOU CAN DO EVERYTHING ON THE APP. SUCH LOAD OF BULL......NO BANK CAN ALLOW YOU TO STOP OR REVERSE A DEBIT ORDER ABOVE R200 WITHOUT GOING TO YOUR NEAREST BRANCH OR CALLINGTHE CALLCENTRE AND WAITING FOR A RIDICULOUS AMOUNT OF TIME OVER THE PHONE. </p> <p>BETTER STILL THEY ARE COMFORTABLE AND VERY HAPPY TO 'HELP U' BY SIMPLY KNOCKING YOU WITH UNPAID FEES LEFT RIGHT AND CENTRE AND REFUSING TO HELP YOU BY DOWNGRADING YOUR ACCOUNT TO A MORE AFFORDABLE FEE STRUCTURE. I HAVE NOW MADE PEACE WITH THE FACT THAT FNB CANNOT 'HELP YOU' IN ANY WAY. SO I'M GLAD I MOVED TO <strong><span style="text-decoration: underline;">CAPITEC</span></strong> BECAUSE THEY <strong><span style="text-decoration: underline;">CAN ACTUALLY HELP YOU</span></strong> WITHOUT *****ING YOUR BREAD AND MILK MONEY.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2017, 09:25
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)