BP
Blom P

1 reviews | Active since Jun 2017

29 Jun 2017, 12:51

Falls ***** Accusations

<p>My FNB account has been frozen, I contacted FNB to find out what is wrong with my account and they told me my account is frozen for suspected *****. Please see my email below to FNB........</p> <p> </p> <p>Good Day</p> <p> </p> <p>Please find attached Documents required,</p> <p> </p> <p>Please note that I was unable to do an affidavit on my side as I did not feel well on the 28th June 2017, as this ordeal is stressing me out and its inconveniencing me.</p> <p> </p> <p>However the person who did this deal on my behalf has done an affidavit which is attached.</p> <p> </p> <p>I will go and do my affidavit today and forward it tomorrow,</p> <p> </p> <p>I am willing to transfer the fees back into my account so Nedbank can recall it,</p> <p> </p> <p>I explained my story in the attached email to FNB,</p> <p> </p> <p>Furthermore, I do have the funds to transfer it into my account for Nedbank to recall, BUT I cannot make any transactions because my account is still frozen,</p> <p> </p> <p>So please advise WHAT SHOULD I DO TO HAVE THIS PROBLEM RESOVED SO I CAN TRANFER THE FUNDS INTO MY FNB ACCOUNT SO NEDBANK CAN RECALL IT??</p> <p> </p> <p>I am going to take this matter further as well, because I reported this incident to FNB as soon as I was discharged from hospital and I received a call from the “investigative officer “ACCUSING me of *****!</p> <p> </p> <p>Never the less I will state those accusation in my affidavit, I will also state how I am still waiting on FNB to inform me on the way forward, because the investigative officer said she will send me a email with the necessary details she needs From me, it’s been 2 week now and up until today I haven’t heard anything from FNB investigative officer. I need to keep calling the ***** department for information, and I keep being send from pillar to post, This is complicating everything and I am getting frustrated about this.</p> <p> </p> <p>Please can someone from FNB give me a call urgently!</p> <p> </p> <p>Thank You</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2017, 14:27
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)