pP
pragasen P
1 reviews | Active since Jan 2014
13 Mar 2015, 17:02
fales billing and false contract
2013 December I took out a 3g contract with fnb for R200 per month <br> in January 2014 cell bills R1,322.46 I took the matter up with fnb and stopped the debt order, then in February 2014 cellc bills R2,720.82 I contacted fnb again and no one at fnb could tell me what's going on. Then a wendel from fnb cellular contacts me to sort the problem . we managed to have it closed and terminated.<br> now cellc gets daly to contact me to demand R302.10 for a account that was closed and terminated by fnb
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Replies (1)FNB (First National Bank)'s replyOfficial
14 Mar 2015, 08:19Hello cobra2gp,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646433.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646433.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply14 Mar 2015, 08:19
Official
Hello cobra2gp,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646433.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646433.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
