Fal**** to Delivery

Hi, I'm Nompumelelo I opened a Aspire account with FNB online. It too me going to my local branch to the account activated. But was advised thdt my ordered card was with a courier company, and they give me number to call. The courier says they don't have the card. I call the customer care line, where I was told that without the card, they would not be able to verify my identity. So I should go back to a brunch, and have them call, so so they can do the verification. All this to just get my card. I log a complaint on the app. Few day later, I get a call from an agent. We talk about it when the card should be sent to, and I once it's there, I with be notified, and can go collect said card. Still no communication since, and still NO CARD. This account was opened almost a month ago. I'm not happy, and am now considering closing the a account, altogether