sD
sherwin D

1 reviews | Active since Feb 2017

08 Feb 2017, 14:12

**** promises, terrible customer Service,

<p>Hi, </p> <p> </p> <p>I went to the bank last year December to renew my credit card , they advised me that it will take 7 to 10 working days everything i go tyo the bank they tell me there is a delay when i call the customer service to query where my card is they said its on the way for the past two months or they blunty cut me off and nobody gets back to me, i email the customer service i get one reply which is automated and nopbody ever explains why it takes two month to get your credit card, i know it was someones mess up and nobody want to take ownership or give my credit card...this is the worth bank service ever </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 14:38
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)