**** notes from an FNB atm

On the 26th of October 2018, I used an FNB atm in Nigel to withdraw cash. A few minutes later apon making a purchase elsewhere I was told that the notes from the at,m were **** notes. I rushed back to the branch in Nigel and explained what had happened. One employee told me that I am making this up and had said that they could not help me as I cant prove my claim. I asked for my bank statement to prove that I did, infact, withdraw cash from the same atm. Eventually they took the **** notes and had me sign a document but did not offer me a copy. Today 30 October 2018, I have not had any contact with them nor have I received my money back. Poor service from them.