1 reviews | Active since Aug 2011
**** Branch Manager at Chatworth FNB - Useless
On Saturday morning I received an sms paid 3/4 debits. I went straight to Chatsworth FNB to deposit money into my account. Whilst on my way there I had an sms debit unpaid, when I got to the atm, the FNB assistant who assisted me to deposit money into my acc further showed me the unpaids on my mini statement. I was told to join the queue, after waiting in the queue, I seen the lady again and was told I was in the wrong queue so I asked to speak to the branch manager and she said he was in. She walked around aimlessly and then pointed me to a person ``Siya Majola`` who claimed that he was the branch manager (but was sitting in business banking). I knew he was lying his name tag did not state branch manager. I told him of the issue above and further stated that these debits go on the last day of the of the month(sat was the 30). He looked at my account and said I must pay all the R138 s on my account. this is ****ing ********, I want my money back. further to this the bank rejected a debit of R167 for FNB LIFE INSURANCE but charged me a fee of R138. what the **** is going on with this bank.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 695324.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 695324.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
