Faith restored

I recently opened a business account through FNB, I was then offered a Gold Cheque account through the same bank. Since opening my business account, I have had nothing but issues with call center staff, holding for 45+ mins a time, issues with proof of address and so on and so on. After waiting almost 2 weeks to activate the account, I then received my personal Cheque card which said Gold Savings. Despite logging on numerous times and updating all my information, for some reason old address details and incorrect telephone numbers continued to be used on my accounts which were causing issues. I went into the branch this morning to close both my business and personal accounts and was assisted by Aneesa. She was extremely helpful, had a positive attitude and was able to resolve all issues in one sitting. She has now ordered the correct card which I am due to collect next week. The complete opposite of the person who assisted me in woodstock who was hopping around on crutches swearing.<br> <br> I think that this old school level of high customer service is dying out quickly and that Aneesa should be recognized for her efforts! <br> <br> Thank you once again!