JD
Jaco D

1 reviews | Active since Mar 2009

02 Feb 2015, 20:13

Faith in Our Service Industry Restored.

After struggling for more than half an hour to get through to the right person to get a Linked Petrol card, I told my wife that she should call my personal Banker (Sibongile)<br> <br> She was, as always, very professional and so very helpful from the moment she answered her phone.<br> <br> She definitely looks out for the client's best interest, this was demonstrated when she offered my wife the R 199 service fee if she upgraded her Credit Card to Platinum and get a Platinum petrol card rather.<br> <br> The country can definitely do with more service orientated people like Sibongile!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2015, 08:22
Official
Hello Papa-J,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Kind Regards
Complaints Resolution
Melinda Duvenhage
Email: ***
Tel Number: *** (Option One)