fairness, transparency, accountability and reliability not part of fnb code of banking conduct

FNB has a slogan that says HOW CAN WE HELP YOU but they are not able to help you when you need it the most , I am still asking the same questions to your consultants regarding my retrenchment claims since September 2019, you failed to advise on a simple complaints procedure or outcome to my matter, your consultants are always escellating and never bother to assist a client, you expect me to follow procedure but you dont even have the tendency or know how to explain your own procedure to a client, when will I even get a response to "FNB:-) complaint ref *** has been sent to FNB Contact Centre. Complaints null. A consultant will contact you within 24-48 hour" . you a registered FSP but don't abide by the code of banking practice, your consultants are never sure about information and would rather put you on hold till you hang up rather than even trying to get information and advise a customer accordingly, all your facebook teams knows is to advise on escallations and untrue turnaround times.