Failure with online banking

<p>I am truly disappointed with FNB.</p> <p>Throughout the week I received a notification from In Contact that there has been a log in on my online banking.</p> <p>It wasn't me, so I reported it as ***** to be safe but also thinking it was a glitch as I normally also get an email notification. </p> <p>When asking the consultant if he could see if it is a glitch he responded with: " I need a yes or no NOW to cancel all your cards and block your account "</p> <p>This has been a huge inconvenice - when asking if I would have to pay for my new cards he said that is am issue we can worry about later.</p> <p>R90 for a temporary debit card, R165 for a credit card and I am yet to see how you will rip me off for the other 2 cards. </p> <p>I strongly feel that this issue was from your side and that in events like this that the client should be held financially liable for card replacements.</p> <p>Ofcourse when my online banking was unblocked, there was no sign of the log in notification. </p> <p>FNB is too concermed with advertising to the public as to why they should switch to FNB than trying focusing on their current clients.</p> <p>I will most definitely consider switching away from FNB!!!</p>