Failure to update credit records

I am raising this matter of extreme urgency and frustration. I have fully settled all my arrears with FNB, yet my credit record has not been updated to reflect this. Despite making multiple calls to your customer service department, I have been met with zero assistance. No one seems able to provide a timeline or confirmation that the paid-up arrears notification has been sent to the relevant credit bureaus (TransUnion, Experian, etc.). I am currently in the final stages of a job recruitment process. My potential employer is conducting a background credit check, and the outdated information currently on my profile is jeopardizing my employment offer. Your administrative negligence is directly threatening my professional future and financial stability. I demand immediate update of my status to the credit bureaus. I have done my part by settling my obligations. I expect FNB to fulfill its legal obligation under the National Credit Act to report accurate information.