Failure to Setup Online Banking Account

To whom it may concern,<br> <br> I've recently submitted my FICA documents to the FNB branch in Century City to complete the registration of my online banking profile. I want to create this profile in order to be able to transact via PayPal, seeing that I bank with Capitec, who does not provide this facility. <br> <br> I've sat in the bank for more than an hour. The system failed to update my profile with the so-called KYC indicator. What should have been a 5-minute service turned into a nightmare waiting period of more than an hour, and yet, I still do not have the service provided which I went to the bank for in the first place. This is unacceptable. All my documents were correct, but the system could not update. I have an urgent transaction that has been put on hold due to this inconvenience. <br> <br> Please look into the matter urgently, as I've been waiting for more than the appropriate time for this service to be delivered to me, but FNB failed to provide.<br> <br> Thanks in advance