FAILURE TO REVERSE ********** DEBITS (CREDIT CARD)

As a Platinum Credit card holder, I am extremely appalled and deeply aggrieved with the service I have received from FNB, particularly Credit Card Dept, ***** Dept and Complaints Resolution Unit regarding a credit card matter where via an international online purchase the merchant **********ly debited unauthorised payments from my credit card amounting to R 2285.00 from Oct - Dec 2014 and the product has not been received. A complaint was emailed on the 14.01.15 to which I have not been contacted nor received a response to date. This is particularly disappointing and unacceptable after having been a loyal FNB client for many years, since BOB account card existed as well as a previous FNB employee, having to pay service fees and admin fees, where no proper service is in fact provided to clients where circumstances are justified. Proof of correspondence with the merchant has been provided where the merchant has failed to provide any proof of agreement, explicit consents or dispatch of the product and simply avoids the request. I have contacted UK authorities who have confirmed ***** and are investigating with Police yet my own local bank have not reversed or refunded me iro *****.