MM
Mandisa M
1 reviews | Active since Sept 2015
24 Mar 2016, 12:10
Failure to respond to complaint
Hi,<br> <br> I have logged a query (***Q) a while back and still no response from FNB,I call in time and time again and I am told the issue is being escalated but no response. When I called they said my query was completed but no one has called to update me on how they have resolved it, I am still also waiting for my refund that you said I would get. It has been way more than the 48 hours that you promise your customers to respond by why?
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
24 Mar 2016, 12:26Hello mmaseng,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Mar 2016, 12:26
Official
Hello mmaseng,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)