Failure to resolve my dispute -Rh*** [REF:***]

<p>I've been requesting FNB to reverse debit authorisation which mistakenly went twice from my account as well as R3500 which was pending since June which also requires reversal. What is frustrating is they ask you to complete forms and send, after that nothing will happen, when I call they tell me differnt story and ask me to resent. Please check disbute form as well as communication between me and service provider has been sent. Also refer to telephonic communications made because I believe your calls are being recorded</p> <p> </p> <p> </p>