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Lelanie Roberts-Baxter

1 reviews | Active since Jun 2021

22 Nov 2021, 22:42

FAILURE TO RESOLVE DEBIT ORDER DISPUTES

THIS WILL NOW BE MADE PUBLIC ON SOCIAL MEDIA. OTHER PEOPLE SHOULD BE AWARE OF THE POOR SERVICE BOTH THESE COMPANIES PROVIDE. As my bank you should not hesitate to correct an unauthorised debit order that I disputed with you very very long ago. What makes your unwillingness to correct this issue even worse is the fact that I have supp**** you with proof that debit orders were cancelled and yet the funds still went off my bank.

So if it was disputed with FNB & cancelled with Discovery like it should be done...WHY ON EARTH CAN YOU NOT RESOLVE YOUR MESS?

BETWEEN FNB AND DISCOVERY HEALTH I WANT THIS HANDLED AND REFUNDED TO ME BY CLOSE OF BUSINESS 23/11/2021. IF BOTH DISCOVERY HEALTH AND FNB FAILS TO COMPLY WITH THIS 3 YEAR OLD DISPUTE THAT NEITHER BOTHERED TO RESOLVE I WILL UNFORTUNATELY HAVE TO TAKE LEGAL ACTION AGAINST BOTH DISCOVERY HEALTH AND FIRST NATIONAL BANK. I FOLLOWED ALL THE NECESSARY STEPS TO CANCEL MY POLICY AND DEBIT ORDER BUT DUE TO POOR WORK QUALITY AND ETHICS BOTH DISCOVERY HEALTH AND FNB FAILED TO DO WHAT WAS REQUIRED.

THE ACCOUNT FOR THE LEGAL COSTS WILL BE THE LIABILITY OF BOTH FNB AND DISCOVERY.

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Replies (2)
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Lelanie Roberts-Baxter's update24 Nov 2021, 01:52
Reviewer Update
no surprise. a answer to just delay this some more. This is debit orders that was disputed in 2019 and FNB has simply wiped this under the rug each time I query it. Now I am not waiting any longer. You have had your 3 years to refund me

LR
Lelanie Roberts-Baxter's update14 Dec 2021, 14:55
Reviewer Update
Discovery and FNB has still not be capable to resolve ANY of this. I wonder if you do this to all clients? Is it your company's way of doing business to tell a client that you are refusing to refund the money to them if you are in possession of the cancellation of policy from 3 years ago? You are a bunch of ******* and I will not be the one losing money because your staff can not follow the correct procedure when a client cancelled a policy. I am waiting for my money back