Failure to replace insured phone (3 weeks after claim was approved).

I purchased an iPhone through DOT FNB as one of the devices that FNB customers can buy, and at the same time I migrated from Vodacom to appoint FNB CONNECT as my service provider and I insured the phone through FNB INSURE.

About a year later, my phone was ****** and I put in a claim. The claim was approved on October 27th 2017, according to Conner, the person appointed to handle my claim.

Since then, despite numerous phone calls and emails and Conner's promises to chase up the delivery of my replacement phone (which I understood would be within a matter of days), I have still not received it. My requests for contact details of the courier service have gone unanswered, and now my attempts to get through to the claims department are met with the phone being cut off before you can go through to them.

Given the exorbitant premiums they charge, this is shocking service - or rather lack thereof - becoming of a ***** insurance company; not one al**** to the FNB brand which I had come to respect in over 35 years of being their client.