Failure to refund me my money

<p>I had a loan with FNB and settled it in June 2016. I app**** for another loan from another insitution and FNB loan reflected as not settled and this prevented the loan from being settled. Because I needed the money urgently, I asked the consultant to settle the amount that they say I owe them with the hope of requesting refund once paid. R4714 was paid into FNB account and have been struggling to gent the refund to them even though I have given them the proof of payment. FNB contravened the regulatory requriement by failing to pdate the bureau information hence I am in this situation. I have been advised that the refund is being processed however money is not reflecting in my account. I spoke to ANdrea Duplessis, Luntu, Tania Mabasa and Petunia and all these consulatants have been priomising me that the refund is being processed. I would also like to complain again DINEO who dropped the call while I was awaiting to be assisted by her. FNB PLEASE PAY ME BACK MY MONEY IN NEED IT:</p>