Failure to Refund January Premium Following Approved Retrenchment Claim

I am extremely disheartened that I once again have to raise a complaint about FNB on HelloPeter. This situation could have been avoided had FNB simply adhered to its commitments and followed through on what was promised.

I was retrenched in December 2025 and submitted my retrenchment insurance claim on 23 January 2026. Despite this, a premium for my personal loan — which is covered by the retrenchment policy — was debited from my account on 27 January 2026. I had to escalate the matter via HelloPeter before my claim was assessed and approved. Following approval, FNB paid the February 2026 premium.

I subsequently requested a refund of the January 2026 premium, as the policy should have been activated in January, given that I was retrenched in December 2025. The January premium should therefore have been covered under the policy. I was informed that the assessor would liaise with the loans department regarding the refund. To date, I have received neither the refund nor any feedback on the matter.

I wish to reiterate to FNB that when one is unemployed, every cent counts. I took out the retrenchment policy responsibly to ensure financial protection in circumstances such as these. I should not have to endure additional stress and repeatedly fight for FNB to fulfill its obligations properly.