FAILURE TO REDUCE REVOLVING LOAN LIMIT AND NO FEEDBACK RECEIVED

On the 18th of June I went to FNB Alberton Branch to reduce the limit on my revolving loan. The consultant told me that they had e-mailed 3 people at the North Rand Road branch where my account is held to request that the limit be reduced and that I would receive feedback. I have not received feedback as yet, cannot get through to any of the branches and telephone banking cannot assist. I logged a complaint on the website yesterday and have not been contacted as yet. I dont have the time to go into the branch on the off chance that I might get feedback. I need assistance.