Failure to provide customer service

I recently moved to the USA. Prior to my departure on 1/1/2015, I went to FNB to finalise my accounts and inquire about managing my account from abroad. I wanted to downgrade my platinum account and to close my credit card and other accounts. <br> <br> The staff was really helpful and suggested that I downgrade to their cheapest account and also took care of all the paperwork etc. I received notice shortly thereafter that my credit card was closed and surplus funds from all other accounts were deposited to my cheque account. I then assumed that everything was processed and settled. <br> <br> Recently I realized that on my bank statement the account type has not been changed and that FNB is still charging me the Platinum account banking fees (R199) for the last couple of months. This is unacceptable. When an FNB consultant assures you that your request has been processed and everything is done, you take their word for it. It is after all their job. I feel cheated and have lost my faith in FNB! They may ask how they can help you, but they sure don't know how! All the admin to rectify this could have been prevented by applying due care and this is totally unnecessary!