SM
Sihle M
1 reviews | Active since Sept 2012
24 Jul 2019, 14:55
Failure to Provide Clarity
Yesterday I called FNB to seek clarity about the disappearance of the balance on my credit card.The consulted could not resolve my issue and then escalated the matter promising that I will receive the call in 24hrs time.
The 24hrs have lapsed,I have tried to chat on my app but no clarity provided.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
24 Jul 2019, 16:50Good day Sihle,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jul 2019, 16:50
Official
Good day Sihle,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***