Failure to produce Notification of Payment

The issue: I paid R11700 from my internet banking for a cruise. The cruiseliner has subsequently asked for proof of payment.<br> <br> FNB's response: We can't find a notification of payment for you but you can have a full transaction report that includes the R11700 deduction on my credit card.<br> <br> After explaining to the agent the difference between a transaction history report and a notification of payment report she said she would transfer me to someone the can prove the transaction happened. <br> <br> I have been on the phone for 1.5hrs with FNB thus far having been transferred a total of 5 times since that point.<br> I have listened to more on-hold elevator music than I can take.<br> <br> This has been THE worst service I have ever experienced in my life with a bank. <br> <br>