Failure to process account closure

I have fully settled my account and requested that it be closed on 31 March. I was initially advised that I would be contacted within 7–10 days and provided with a closure letter. However, this timeframe has not been honoured.

Since then, I have made multiple follow-ups, only to be passed from one department to another without any clear resolution. To make matters worse, I have received inconsistent information from different agents — one stating the process takes 3–5 days, another saying 1 day — which reflects a lack of internal communication and professionalism.

Furthermore, fees and interest were debited on the 4th as expected, and as of today ****h), my account still remains open. I will not accept responsibility for any additional fees or interest that may have accumulated beyond this point, as my closure request was submitted on 31 March and has not been actioned timeously.

After all the delays and back-and-forth, I was eventually informed that my closure request was not successful. No reason was provided for this outcome, despite the fact that my account is fully paid up. Additionally, I was never proactively contacted regarding this issue

A clear explanation as to why my account closure request was unsuccessful

Immediate processing of my account closure

Issuance of a formal closure letter without further delay

Fnb as a bank and its service is completely gone