Failure to open an account

Today 14h16 until 16h30 was the time it took to turn me down on trying to open a Tax free online share savings account., I wanted to invest R25000 The reason - amongst the long waiting times for everything, my finger prints could not be verified by the machines. I was asked to scan on two machines. The use of hand lotion but nothing changed. No one could think of anything except that I must now go to Home office. I can't believe that nothing further could have been done. But then again it was almost home time.. FNB proves again that they can't put good customer service into their offering. I lost a day off I can never get back.