kM
katia M

1 reviews | Active since Apr 2013

02 Jun 2015, 08:07

Failure to move my debit orders

I am very unhappy to have moved to FNB thinking i was moving for convinience but just more trouble. I opened my account end of April. i visited FNB branch in Randburg and first of the guy helping me suggested i move my own debits. After looking at my list of debit orders as well as beneficieries i saw it would be a lot to do as its over 10 put together. It is now 2 June and none of my debit orders have gone through and this is not only messing around with me but also it is messing with my credit record. I have always been a good payer till i let FNB try ruin it. I need this to be treated as very urgent and some feedback would be great from the gentleman at FNB Randburg branch who was supposed to have done this for me.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2015, 10:59
Official
Hello katiam,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I have Noted that you where contacted regarding the matter this morning and that the complaint has been resolved.

Once again, please accept our sincere apologies.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)