Failure to listen to instructions

I dont know how many times must I tell fnb not to send my statements to my previous address,this is my second complaint I think I should escalate ****her,I have instructed loan department to send my statements via e-mail how difficult is that,I dont want someone to phone me to apologize because I have hard enough.DO NOT SEND MY STATEMENT BECAUSE I DONT HAVE A STABLE ADDRESS I WILL PROVIDE YOU WITH A STABLE ADDRESS AS SOON AS I HAVE ONCE PLEASE .