FC
Firdaus C
1 reviews | Active since Sept 2020
24 Jun 2024, 14:34
Failure to follow up
Still no feedback from FNB regarding complaint ***NF False promises Emails that are never responded to. Call centres that drop calls and never follow up.
Pathetic service as usual
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Firdaus C's updateReviewer Update
25 Jun 2024, 14:30Received multiple auto generated emails claiming that my complaint will be attended to.
Still no definitive communication from FNB regarding
1. Delays with their approved service provider
2. Failure to provide decent customer service
3. Failure to have clear, open communication channels
● rude help from the call centre
● dropped calls from the call centre
● false promises to follow up with no follow up done
● no response from any of the provided emails
● useless response from the FNB App secure chat
In addition to the above
Upon receiving my vehicle, it is filthy, the paint panels do not match and there is a new scratch to the the rear wheel side bumper
My complaint has been logged for over a week. I've only received one call informing me that they're looking into the matter.
Still no definitive communication from FNB regarding
1. Delays with their approved service provider
2. Failure to provide decent customer service
3. Failure to have clear, open communication channels
● rude help from the call centre
● dropped calls from the call centre
● false promises to follow up with no follow up done
● no response from any of the provided emails
● useless response from the FNB App secure chat
In addition to the above
Upon receiving my vehicle, it is filthy, the paint panels do not match and there is a new scratch to the the rear wheel side bumper
My complaint has been logged for over a week. I've only received one call informing me that they're looking into the matter.
FC
Firdaus C's update25 Jun 2024, 14:30
Reviewer Update
Received multiple auto generated emails claiming that my complaint will be attended to.
Still no definitive communication from FNB regarding
1. Delays with their approved service provider
2. Failure to provide decent customer service
3. Failure to have clear, open communication channels
● rude help from the call centre
● dropped calls from the call centre
● false promises to follow up with no follow up done
● no response from any of the provided emails
● useless response from the FNB App secure chat
In addition to the above
Upon receiving my vehicle, it is filthy, the paint panels do not match and there is a new scratch to the the rear wheel side bumper
My complaint has been logged for over a week. I've only received one call informing me that they're looking into the matter.
Still no definitive communication from FNB regarding
1. Delays with their approved service provider
2. Failure to provide decent customer service
3. Failure to have clear, open communication channels
● rude help from the call centre
● dropped calls from the call centre
● false promises to follow up with no follow up done
● no response from any of the provided emails
● useless response from the FNB App secure chat
In addition to the above
Upon receiving my vehicle, it is filthy, the paint panels do not match and there is a new scratch to the the rear wheel side bumper
My complaint has been logged for over a week. I've only received one call informing me that they're looking into the matter.