FAILURE TO DO AS YOU SAID

I have been declared physically disabled. I have a death/disability policy on my Visa credit card. A claim was submitted a few weeks ago. Despite repeated emails to Esther Mampura of FNB Premier Banking and her advising me that Veronica would telephone me, nothing has happened. My claims with credit cards and an assurance company elsewhere were paid a while back, but FNB is showing poor service and no empathy. Even my email msaying I will refer the matter to their CEO has had no response. And I have tried telephoning their Head Office to get their CEO's (Mr Jacques Cilliers) contact details, but am kept holding on until I end the call in shere frustration. I am appalled at this inefficiency.