Failure To Deliver Service.

To Whom It May Concern, This hello Peter complaint serves as a formal complaint regarding the unacceptable service I have received from FNB. As a high-value client, I am appalled by the lack of efficiency and respect I have encountered. Despite my explicit request in August to downgrade my account, FNB failed to do so, resulting in two months of unnecessary charges. This is unacceptable and demonstrates a complete disregard for my instructions and financial well-being. Furthermore, I find your customer service to be utterly abysmal. The lack of responsiveness and helpfulness is a stark contrast to the efficient and affordable banking experience I have found with Capitec, where I have now moved my accounts. I demand the following actions be taken immediately: * Close my FNB account: * Cancel all associated policies: Please confirm the specific policies you wish to cancel. * Issue a settlement letter for my credit card: I require this for my records. Please note that I have already switched my salary and debt orders away from FNB. I am completely done with your bank and advise all other clients to consider closing their accounts as well. I expect a prompt resolution to this matter and a full refund for the unwarranted charges.