Failure to deliver new card

<p>I got a notification from FNB that my card was expiring and the new one will be sent. I was contacted by FNB to get the delivery address. Heard nothing from them since that day. Two weeks before the card expires I got an SMS from the courier that it will be delivered as arranged. Nothing happened. I called FNB and was given the wrong number of the courier to follow up. Eventually I got the correct number. I found out that the card was returned. Returned? Courier does not know why and no courier canme to my address to deliver it. I had to call FNB again and was told they will put the request to the courier to resend it. Nothing happened. I called FNB again on Friday (30th), last day my card is valid. I was told they will put the request again as high priority and that it should come monday/tuesday. I called the courier today and they told me it was sent back (this was in reference to the first time it was sent back). They told me no new request was sent to the courier to have it redelivered. I am now sitting with an expired card and cannot use it. Totally digusted with FNB. Been a client since my childhood and been really happy. Now they truely messed up and no one know whats going on. So my card is flaoting around somewhere and no one can get it to me.</p>