Failure to deliver FNB bank card by Takealot Courier Services

Iam very frustrated with FNB and its failure to get a competent delivery partner to handle a simple process of delivery of a mere bank card. This Takealot Delivery Service which you are using is utterly useless and *********** and is dragging FNB's name in the mud. I have had to put a public complaint on X in my attempts to get assistance because I'm currently stuck in a loop between FNB and Takealot Delivery Services. My card is apparently in their possession and they are unreachable on their call centre to arrange delivery. I have been calling them since the 31st of May 2024 without any success because they do not answer their phones. Even more frustrating is the fact that they only attempted to get hold of me only ONCE, so because I could not take their call once, does that mean that it is now my responsibility to chase after Takealot to get my card? This is very unfortunate and poor customer care!! My complaint reference number after my social media complaint is ***, which has also not been attended to by FNB. This is very inconvenient for me as it is messing up with my travel plans. I have a soon to expire card and I urgently need my new card in my possession as soon as possible.