Failure to deliver credit card

Hi there,

I received confirmation that my premier credit card would be delivered by ccd 3 weeks ago (my cheque card was previously delivered through them recently). I received no phone calls from CCD. A week later I received an e-mail from CCD asking for me to contact them as they did not have any contact information for me. I phoned them and they took down my cellphone number and said I should expect a call from them shortly to arrange delivery. I received no phone call. About a week after that I phoned them asking what was happening and they said they still did not have any contact information for me and could not delivery my card as a result and that I need to call FNB to update my information. I called FNB to arrange this and was then forwarded to CCD to arrange delivery. They said they would give me a call the next day (2018-12-13). I received no phone call from them. After calling them they said they still did not have my number to arrange delivery. After a horrible experience using your secure chat on the FNB application, with little to no feedback. I phoned CCD to arrange delivery and now they are only delivering it next week sometime.

It should simply not take this long to organise a delivery and there should be no issues regarding contact numbers as both FNB and CCD do have my contact details. The only person who "suffers" through this is me. Literally the most ********** service I have ever experienced and especially after being a new customer of yours.

Regards