Failure to deliver CC card.

<p>I've had some bad service in the past, but nothing compares to the past month and the service from FNB Premier.</p> <p>I was asked if I wanted to upgrade from Gold to Premier and went for it. My cheque card was delived about a week later, but not CC, which was ordered at the same time. </p> <p>I waited and waited, but nothing. When I checked online, the card had been created and I could activate it but I still had no idea where it was.</p> <p>When I eventually recieved feedback from FNB they apologised and organised delivery of the card. The courier company phone to arrange delivery a couple days later.</p> <p>When asked to verify my Date of Birth I was told it doesnt match what they have and they can't deliver it. This has gone on for a month now and I have been phoned by the delivery agents to deliver the card, which they still couldn't verify.</p> <p>How does my birthday even change from one week to the next? during the course of this my Gold account was deactivated and when I used my gold CC the funds came off the Premier account.</p> <p>However, I could not do any transferes. I visited the FNB branch and they got hold of the CC department but that still didnt help.</p> <p>Last week, my gold card was cancelled and now I had no way to access the funds in my account.</p> <p>How can the service be this bad for what should be a premier account?</p> <p>On various occasions, all I asked for was that the card be delivered to thr FNB branch near me and I'll fetch it from there. The first time I asked was 3 weeks ago and that couldnt even get done.</p> <p>It's shocking, I had to spend a bunch of time on the phone, to order a new card, transfere funds and then cancel the card.</p> <p>FNB has been my bank for a very long time and this makes me want to leave. I'm disgusted at the service as it has cause various problems for me. </p> <p>While all this has been happening, I have recieved offers to increase my cover on my card, had the benifits explained to me and even had my credit limit pre-approved for an increase. All this for a card I don't have and accuont I can't use...</p>