Failure to deliver a car license disk with no correspondence for 25days now.

Good day, i am not happy with the service from FNB in Thabazimmbi/ FNB as a whole after applying for a car license disk on the 16th nov 2023 which i app**** online at the branch in thabazimmbi and there was no responds nor communication as to when the disk will be delivered and how,then i left the branch to which the next day i made an inquiry on the 17th of november 2023 after there was no correspondene and i got a ref no ***Q, to which the respond i got was that there was unsuccessful payment for the license disk renewal by monique rodrigues,and then on the 20th nov 2023 i logged another complain again because funds were deducted on the 16th with reference *** to get a response that the funds were received and an apology was issued advising that my application was successful and told that i will be contacted by the courier services within 14 working days from the day of the disk renewal till today there is no communications from the courier nor FNB, to which i am requesting for my refund to be able to renew my license disk somewhere else since FNB failed to deliver and i can't drive the car with an expired disk. Its been 25days now waiting for the license disk which i paid R813,90.FNB i am disappointed and i urge people not to renew their license disk there because they are ****s.my contact number i want my refund