AS
Amith S
1 reviews | Active since Mar 2019
13 Mar 2019, 18:33
Failure to debit account
I have a FNB Petro card. The agreement was that at the end of the month the full amount used per month will be debited from my cheque account. Its 3 months now that I have to constantly phone to enquire about why my debit order isnt going out. I have to wait lengthy periods off time when I call the customer care number and to date none of the consultants actually help. I have even left a call back message but to no avail. For such a huge banking institute this is pathetic service let alone the inconvenience it has caused.
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Replies (2)
FNB (First National Bank)'s replyOfficial
14 Mar 2019, 10:59Good Day Amith Sewpal
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply14 Mar 2019, 10:59
Official
Good Day Amith Sewpal
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
AS
Amith S's updateReviewer Update
07 Apr 2019, 09:46Here we go again 07 April 2019 back to square 1 to date FNB has failed to debit my account. I heard from the consultant promised the matter will be rectified and once again to no surprise I am left helpless and frustrated. Let's not talk about the inconvenience additional cost I have to go through every month to phone this financial institution and get the run around again. Clearly FNB credit card department has no interest in customer satisfaction or to resolve queries no matter what the platform . I give up I no longer have anything good to say about this banking institute cos there isn't any.
AS
Amith S's update07 Apr 2019, 09:46
Reviewer Update
Here we go again 07 April 2019 back to square 1 to date FNB has failed to debit my account. I heard from the consultant promised the matter will be rectified and once again to no surprise I am left helpless and frustrated. Let's not talk about the inconvenience additional cost I have to go through every month to phone this financial institution and get the run around again. Clearly FNB credit card department has no interest in customer satisfaction or to resolve queries no matter what the platform . I give up I no longer have anything good to say about this banking institute cos there isn't any.