Failure to communicate

Good Day.

I am very displeased with FNB failing to communicate. My account was in a negative balance this morning and I was unable to transact. I had to go to two branches to find out that my salary that was paid on the 31/03/2022, failed to bank successfully due to technical difficulties.

The problem I have is that FNB was aware of the problem and branch managers were also aware. Yet FNB has failed to communicate to us the consumers. Did FNB do this to protect they image and keep clients in the dark.

Isn't there FAIS laws that stress the importance of communicate to clients

Kind regards

Naidoo Alanzo.