Failure to close credit card account

I have visited FNB twice and made numerous calls, but have been unsuccessful in getting them to close my credit card account.

As customer verification can only be done at the branch, a week ago I visited another branch, and was put through to the call centre. I was told that all was in order with the settlement amount and that I had a credit balance. I was also told that I would receive notification of account closure, but have not. Today, I received an sms to say that I have a minimum payment due.

It is a great inconvenience to visit the branch, to start the process over each time, with no reference number to allow for follow up.

There is uncer*****y that FNB will follow through with processing my closure request, with going through the process yet again.