Failure to authorise urgent online purchases

On Saturday 9th of December a limited and extremely rare pair of shoes was set to release at 10 AM on Adidas.co.za

These shoes sell out all the time within 5 seconds therefore one needs to have fast internet, i had driven to WITS to make use of the facilities.

when 10 AM came the shoe released and i was lucky enough to get a pair of shoes in my basket, upon checkout all correct card details were put in and correct CVV and OTP were inputted my account has sufficient funds for the purchase of these shoes.

however the money had not been debited from my account and when Adidas was contacted they stated that they have not received confirmation from the bank, this is not the first time this has occurred and FNB does not provide any reasons for these actions

as a sneaker collector every sneaker is important and due to a high demand and low supply, ive had to fork out almost three times as much as the original price of the shoes because of FNB in the past

Now i am tired and reached the point where i will take this further and now i will not fork out any extra cash to get these shoes that were lost due to FNB.

as a result FNB is liable for wasting my time and petrol and for either giving me the funds to purchase the kicks of the re sellers market or purchasing the shoe on my behalf

Shoe details Adidas Yeezy Powerphase Grey Size UK 9 Retail price : R1899 Market value : R4500

as you can see the difference in price is the reason for this complaint

I currently am still a student and have a student account with FNB

Contact details Email : ********** Cell: ********** 245

if this issue is not resolved then a compilation of all other times this has happened to me and to other people will be brought forward.