Failure to assist with Closing Bank Account(s)

<p>I would like to register my displeasure with the poor level of service that I have received from First National Bank together with its Carlton Centre and Jabulani Mall Branches. It is grossly inconceivable that a prestigious bank such as FNB would fail to assist a customer with a mere request to close some bank accounts. Since Thursday 4 August 2016 I have been struggling to get the bank to close the following 2 cheque accounts (which will end up incurring unnecessary charges and adversely affecting my credit score): 1) Acc ********** 4375; and 2) Acc ********** 7277 The owing amounts as well as outstanding temporary loans on these accounts have been settled in full, and positive balances have been maintained on the accounts thus far. The Carlton Centre Branch (where I initially made this request) has failed to provide me with an adequate reason as to why my accounts cannot be closed, despite several time consuming visits to the branch. It is unfair, discriminatory and irrational for an FNB consultant to dismiss a customer on the basis that "they are unable to provide a solution to the problem". This defeats the elementary concept of good service delivery.</p> <p> </p>