Failure to assist. Urgent Assistance Needed, as requested bySARS.

I am an ex employee of FNB. My employment ended in 2020 with FNB. Approximately 2 weeks ago I received a notification from SARS, requesting documents from my employer at the time, for the year 2018. I proceeded to request these from my ex team leader who tried his best to assist with no success, he then shared a contact that could possibly assist me today, I reached out and the number was off. Prior to contacting my ex team leader I logged a request to be assist on the FNB MyQ website for ex and current employees and this request was closed without me being updated. Last week I made my way to the local FNB branch in Eldorado Park Extension 5, where the branch manager also tried assisting me and logged a request with HR who updated that due to the documents that I had requested being older than 5 years, these docs have been archived and the HR would get back me. To date I have not been contacted and due to my work I am not able to make my way back to the branch until next week. I am in urgent need of these documents as SARS has repeatedly requested for these and my time is almost up. This is merely a cry for help please and not a bad review. I urgently need assistance please. Melvin Roberts, No: ***, Email Address: ***.

Below is the details of the person handling the matter when I request on the rmoplyees platform:

Thank you for logging your query on MyQ. Your query ref is *** and has been assigned to Mahlatsi Tsita. Date: Thursayd August 28, 2025, around: 10:57am.

Very urgent matter here, me not submitting these timeously can result inTax Penilties and other legal action against me.

Looking forward to hearing form someone.