Failure to activate pin for tap purchases

I requested a pin to be activated for tap purchases on my debit card on 6 Dec, and was given a ref no. i was told it would be activated within 24hrs and i followed the steps i was given to do activation. Needless to say, the pin was not activated and i followed up with the bank on 2 different occassions and every time i was told the same story "within 24hrs, follow these steps'. Eventually the matter was escalated to another dept. and i was given a new ref , and again was told 'within 24 hrs, follow the steps'. Again, the pin was not activated and i sent an email on 28Dec to the consultant assisting me and to date i havent heard back from the bank.

Why allow tap purchases but not activate a pin... when we are living among so many *****sters and *******!!!!!

I'm very disappointed with the lack of service.