Failure of their take me home service

On 13 December 2015 I activated the FNB take me home service. This is one of the benefits offered by FNB if you have a private clients petro card. A confirmatory sms was sent to me at 21H43 Ref BQ-2ERA-01. I was to be picked up at 23H00. By 00H00 still no one had came to pick me up. In between 11pm and 12pm I called their call center to find out what was happening and no one was able to assist me I just kept being redirected from one person to another. This is the second incident with them where they failed to pick me up after having made a booking with them. It is the festive season and we rely on these services in order for us to have responsible fun. On both occasions no one has called to apologies or at least give an explanation as to why I was not picked up. I find this service to be very unreliable and flawed because you get a confirmatory sms but are left stranded having to find other means of getting home. This is unacceptable especially now that it's the festive season. I hope they try harder to improve this service and their customer care.