MD
Marc D
1 reviews | Active since May 2019
06 May 2019, 12:23
FAILURE OF CARD DIVISION TO ISSUE A CARD ON TIME
I REQUESTED A THIRD CREDIT CARD BE ISSUED URGENTLY MY E MAIL 22ND APRIL REFERS. ACKNOWLEDGEMENT NO ********** 2 - ********** 4 WAS RECEIVED BUT THE CARD WAS NOT RECEIVED TIMEOUSLY CAUSING FINANCIAL DIFFICULTIES TO THE RECIPIENT. I NEED AN EXPLANATION
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FNB (First National Bank)'s replyOfficial
06 May 2019, 14:30Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply06 May 2019, 14:30
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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