Failure in Process and non professional consultants. for Bank Rating Letter

Hi

FNB Business has let me down regarding getting a business bank letter.

Below is the detailed breakdown of issues faced:

23/24 Jan 21: Spoke to an agent Lucas L who emailed me the process of requesting bank letter 25 Jan 21: Logged a request for a bank rating letter via *** 26 Jan 21: emailed Lucas L to ask him to check if this email has been received (to date no response from him) 28 Jan 21: I called and spoke to Sikhumbuzo M who promised to assist me, I followed up with emails but he too didnt respond. Same day i spoke to my business banker and asked him to intervene. 1Feb 21: Mondli K (Business Banker) sends out another request for the letter to *** 9 Feb 21: I follow up as i have still not received the letter

i finally received the business letter on the 13 Feb 21 after a lovely consultant Phumzile M assisted me.

Complaint: 1. Process should take no longer than 7 working days according to the FNB consultants, but it took much longer 2. The consultants were all non responsive when i queried the delay (Mondli would even read my watsapps and not respond).

Surnames of agents withheld but can be shared with FNB at their request